Have you ever walked into a building and wondered about the engineer? Who verified that each beam sits right where it’s supposed to? Was he the details type of guy that checked everything to be sure gravity or a strong storm won’t harm those inside? Maybe he was a hasty type with a small budget who didn’t give any thought to how the handrail choice might one day lead to a terrible fall.

I never considered such things until I befriended an architect student in college. He enjoyed pointing out weak links, flaws, and poor design choices that made me suddenly fear for my safety.

Many of our beef consumers are having the same experience. Never having considered where food comes from or walked upon an empty meat case, they didn’t imagine what services a packing plant provides. Now they have a different perspective, and it’s not a positive one.

It’s no sin to give little thought to what went into a product before buying. We’re usually focused on the product, the experience, our needs—not those who made it possible. Until something signals that we should question it.

Those questions increasingly pressed on agriculture in recent years, are now louder as media scrutiny during COVID-19 spotlights fragility in the meat industry. Whatever trust was built into the system behind beef has been severely strained. Decades of quality beef at consumers’ fingertips should count for something, right? It does. There’s still comfort in a family pot-roast dinner, the simple convenience and versatility of ground beef, and holidays celebrated around what comes off the grill.

The relationship, the memories, the flavor are bonds yet unsevered, though fraying with guilt for too many of our customers. There’s fear that the joy of beef might come at a cost they don’t want to pay. Ranchers have done their part, gone the extra mile. Making sure calves have a solid vaccine program to keep them healthy down the line. Investing in better genetics to add value from the ranch to the end-user. Add the bells and whistles—if it’s what consumers want, it will pay off in the long run.

It has; beef consumption and demand have grown. But if you’re staring at red ink on a balance sheet today, it sure doesn’t feel like it. There are folks who say cattle bred for premium quality won’t be important moving forward. I agree. They’ll be absolutely vital.

Our consumers need assurance in their food supply. The media narrative highlighting weak links in our meat supply chain is equivalent to at least 20 Super Bowl ads. No single PR campaign can erase the damage done.

Safety, wholesomeness, proof of care, a promise of quality, a guarantee of our commitment to our people—those are keys to guilt-free beef. Consumers won’t take our word for it—we have to show the work. We’ll also have to show our hearts.

These things can feel overwhelming, impossible, or simply outrageous when we’re still riding out this storm. But like compound interest, small investments over time grow into powerful assets.

Meaningful change isn’t accomplished overnight. More often, it happens slowly by chipping away piece by piece until something new suddenly takes shape. Overcoming the consumer trust challenge seems wholly insurmountable until I think of thousands of cattlemen making small improvements, one day at a time.

I’m not afraid any buildings are going to fall on me because we have building codes. There are people who enforce safety measures; there are certificates that prove someone else did their job. However, I don’t appreciate structures like I crave a medium-rare New York strip. Food is more personal.

When I think about the thing that sparked my own faith in agriculture, a commitment to this career, and this life, it was a kind of code. A pledge to always make the best better.

by Nicole Erceg | Certified Angus Beef® (CAB)
“Raised in the Strawberry Mountains of Eastern Oregon, I’m a fan of wide-open spaces and rural life. I didn’t grow up in the beef industry, but I got here as fast as I could. My love for great stories, a well-marbled steak, and black cattle led me to Ohio where I consider myself blessed to blend my many passions into a ‘job’ at CAB.”